Professional solution design
Our well-experienced technical team offers professional solution design;
Independent sampling department
With our independent sampling department, we offer sampling services. We offer workpiece sample accroding to customer’s requirements in parameters and processing techniques; we can also help our customers optimizing their products.
Sample testing service
We offer sample testing service. Incoming quality control tests such as CMM measure are offered before welding; finished product tests such as strain relief test is offered after welding.
We offer operating instructions of our devices for the operators. When the equipment is installed in your workshop, we offer video course to teach your employees how to operate; you are also welcomed to our factory for training.
We offer training services on various topics according to customer’s need, such as new employee training and training after major modification.
Any technical questions or any issues on HERON products?
In order to offer help as soon as possible, we need the following information:
Please call (440)-088-3325 or email Carrie@heronwelder.com for technical supports, we will offer you maintenance service video or online remote guidance according to your situation.
- Company name and address;
- Issue description;
- Device type;
- Device number or control system number.
Besides, we keep backups of common parts in stock, if you need backup parts (except new parts or molds), switches or cables for repairing, we offer fast and reliable delivery to all over the world.
- Q: Are you a trading company or a factory?
- A: We are a manufacturing factory.
- Q: Can you customize the machine?
- A: We can customize the machine according to your requirements.
- Q: What is the MOQ?
- A: According to the customer's requirements.
- Q: How long is your warranty period?
- A: For one year after customer received the machine. (consumables excluded)
- Q: What are the payment terms?
- A: We ship with full payment, and we can negotiate payment terms.
(a. T/T 30% as deposit, 70% should be paid before delivery. b. L/C at sight)
- Q: How long is the delivery time?
- A: Delivery time for standard machines: 25 working days;
Delivery time for customized machines: depends on the complexity of customization requirements, about 1-3 months after received 30% deposit.
- Q: Can you provide samples?
- A: We provide sampling service, but you need to send us the sample by courier.
- Q: What are the trade terms?
- A: FOB, EXW
- Q: What's the package method?
- A: Wooden case
- Q: Which shipment port can you ship the goods?
- A: Huangpu port in Guangzhou